Effective Date: 23 March 2023
At MemorySnap (https://www.memorysnap.co.uk), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.
By using our website, you agree to the terms of this policy.
Who We Are
MemorySnap is a UK-based company providing digital guestbook and memory-collecting tools for weddings and events. You can reach us for any privacy-related questions at privacy@memorysnap.co.uk.
What This Policy Covers
This Privacy Policy applies to:
- Our website (https://www.memorysnap.co.uk)
- Our services and products
- Interactions with us via social media, email, or other platforms
It does not cover third-party websites or platforms (e.g., Facebook, Instagram). Please refer to their privacy policies when interacting with them.
How We Comply
We are committed to complying with:
- UK GDPR and Data Protection Act 2018
- The EU General Data Protection Regulation (EU GDPR)
- California Consumer Privacy Act (CCPA)
- Other relevant international privacy laws where applicable
Updates to This Policy
We may update this policy to reflect legal or business changes. The current version will always be available on our website, with the “Effective Date” clearly shown at the top. If the changes are significant, we’ll notify you.
Your Responsibilities
Please read this policy carefully. If you share someone else’s data with us, you must ensure you have their permission to do so.
Data We Collect
We collect two types of data:
1. Voluntarily Provided Data
This includes information you provide when you:
- Create an account
- Make a purchase
- Subscribe to updates
- Contact us
- Take part in promotions, surveys, or competitions
Examples:
- Name, email, postal address, phone number
- Payment information (via secure third-party providers)
- Event details or content you upload
- Business or demographic info (if relevant)
2. Automatically Collected Data
This includes technical data collected when you use our website:
- IP address, browser, device type
- Time zone and geolocation
- Usage data such as page views, visit duration
- Error logs and performance data
We may also collect data from third-party sources, such as analytics providers and marketing platforms.
Cookies & Tracking Technologies
We use cookies, pixels, and web beacons to:
- Analyse site traffic
- Improve your browsing experience
- Serve personalised ads (e.g., via Google and Meta)
You can disable cookies in your browser settings, but doing so may limit functionality.
Learn more: allaboutcookies.org
How We Use Your Data
We use your information to:
- Provide and improve our products and services
- Process transactions
- Communicate with you (support, service updates, marketing)
- Customise your experience
- Run competitions and promotions
- Maintain internal records and analytics
- Comply with legal obligations
We will only use your data when we have a legal basis to do so (e.g., consent, contract, legitimate interest, or legal obligation).
Sharing Your Data
We may share your data with:
- Trusted service providers (e.g., hosting, analytics, email services, payment processors like Stripe or PayPal)
- Marketing and advertising platforms (e.g., Meta, Google)
- Our business affiliates (if applicable)
- Legal and regulatory authorities when required
- Buyers in the event of a business sale or restructuring
We do not sell your personal data.
Data Transfers Outside the UK
We may store and process your data in countries including the UK, EU, US, and Australia. If data is transferred internationally, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or equivalent).
Your Rights
Under data protection laws, you have the right to:
- Access your data
- Correct inaccuracies
- Delete your data (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Data portability (request your data in a portable format)
To exercise any of these rights, email: privacy@memorysnap.co.uk
We may need to verify your identity before processing your request.
Retaining Your Data
We keep your data only as long as necessary to fulfil the purposes outlined in this policy, or to meet legal obligations.
For example:
- Account data is retained as long as your account is active
- Purchase data is retained for accounting/tax compliance
We securely delete or anonymise data when no longer needed.
Security
We take reasonable technical and organisational measures to protect your data, including:
- Password-protected systems
- SSL encryption
- Secure third-party payment processors (PCI DSS compliant)
- Role-based access controls
Despite our efforts, no system is 100% secure. Please use secure passwords and don’t share login details.
Children’s Privacy
MemorySnap is not intended for individuals under the age of 18. We do not knowingly collect data from children.
Marketing & Communications
We may send you promotional content if you have given consent. You can opt-out at any time by:
- Clicking “unsubscribe” in our emails
- Emailing privacy@memorysnap.co.uk
Third-Party Tools
We use tools such as:
- Google Analytics: to understand site usage and improve your experience
- Meta/Facebook Pixel: for remarketing and custom audiences
You can opt out of ad tracking via your browser or ad settings on those platforms.
Complaints
If you have a concern about how we handle your data, please contact us at privacy@memorysnap.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Questions?
We’re here to help. Email your privacy questions or concerns to: privacy@memorysnap.co.uk