Effective Date: 20 July 2025
Website: https://www.memorysnap.co.uk
Welcome to https://www.memorysnap.co.uk (the “Site”), operated by MemorySnap (“MemorySnap”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, products, and content (collectively, the “Services”). By using our Site, you agree to these Terms, along with our Privacy Policy, Acceptable Use Policy, and any other documents referenced herein.
1. Acceptance of Terms
By accessing or using our Site or Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Site.
2. Eligibility and Legal Capacity
By using our Site, you warrant that you:
- Are at least 18 years of age or the legal age of majority in your jurisdiction.
- Have the legal authority to enter into a binding agreement.
- Will use the Site in compliance with these Terms and all applicable laws.
3. Changes to These Terms
We may update these Terms at any time. Changes will take effect from the date they are posted on this page. It is your responsibility to review these Terms regularly. Continued use of the Site indicates acceptance of any updated Terms.
4. Privacy
Your use of our Site is subject to our Privacy Policy, which explains how we collect, store and use your personal data. By using our Services, you consent to our data practices.
5. Accounts and Registration
You may be required to create an account to use some features of our Site. You agree to:
- Provide accurate information.
- Keep your login credentials secure.
- Be fully responsible for all activity under your account.
We reserve the right to suspend or terminate accounts for any breach of these Terms.
6. Digital Products and Downloads
When you purchase or download a digital product, you are granted a personal, non-transferable, limited licence for personal use only. Redistribution or commercial use is prohibited without our written consent.
Refunds are not offered for digital products except where the product is defective or not as described.
7. Subscriptions and Billing
Some features are only available through a paid subscription. Subscription fees are charged on a recurring basis (e.g., monthly or annually) and renew automatically unless cancelled.
Billing and Cancellations
You can manage or cancel your subscription in your account settings. No refunds will be issued for partial periods.
We may change our pricing, but you’ll be notified in advance. Continued use after a change constitutes your agreement to the new fee.
8. Prices and Payments
Prices are displayed in GBP (£) and may include VAT or other applicable taxes. Payment methods accepted are as shown on the Site.
We reserve the right to modify pricing or discontinue products/services at any time. We also reserve the right to reject or cancel orders if fraud or pricing errors are suspected.
9. Order Cancellations & Refunds
Orders may be cancelled if:
- The product is no longer available.
- There’s a pricing or description error.
- Fraud or unauthorised transactions are suspected.
Refunds for physical products (if sold) will follow our Returns Policy. Digital downloads are non-refundable except in cases of faulty delivery.
10. Intellectual Property
All content on this Site—including text, images, graphics, software, and trademarks—is the property of MemorySnap or its licensors. You may not copy, reproduce, modify, distribute, or exploit any part of the Site without written permission.
11. User Content and Reviews
By submitting any content (e.g., images, testimonials, reviews) to our Site or social media, you:
- Confirm you own or have the right to use the content.
- Grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute your content for marketing or promotional purposes.
We reserve the right to remove any content that breaches these Terms.
12. Links to Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any external site. You access third-party links at your own risk.
13. Prohibited Conduct
You agree not to:
- Use the Site for unlawful purposes.
- Attempt to hack, reverse engineer or disrupt the Site.
- Upload harmful content or malware.
- Infringe on others’ intellectual property.
- Use the Site to send spam or unauthorised promotions.
We reserve the right to take legal action or suspend access for violations.
14. Limitation of Liability
To the maximum extent permitted by law, MemorySnap is not liable for:
- Loss of data, revenue, or profits.
- Business interruptions or delays.
- Any indirect or consequential damages.
- Errors or inaccuracies on our Site.
Nothing in these Terms limits liability for death, personal injury or fraud caused by negligence.
15. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, or expenses arising from your use of the Site or violation of these Terms.
16. Dispute Resolution
We aim to resolve disputes amicably. If unresolved, you agree to first attempt mediation before pursuing legal action. If mediation fails, disputes will be submitted to arbitration in the UK under UK law. Both parties agree to share the cost of mediation/arbitration equally.
17. Termination
We may terminate your access to the Site at any time without notice if you breach these Terms. All provisions relating to intellectual property, liability, and indemnity will survive termination.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Entire Agreement
These Terms, along with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and MemorySnap regarding use of the Site.
20. Contact Us
If you have any questions about these Terms, please contact us at:
📧 events@memorysnap.co.uk